Support
Support Lines
Support Contracts
 

Support Contracts

NetPaver has the provision to supply support contracts to meet individual customer needs. Contracts can be drafted on pre-paid or per incident basis. Please direct enquiries to enquiries@netpaver.com.au for further information.

Support Call Priorities

To deliver better service, support calls are priortised into the following categories:

ACTION NOW For extreme circumstances only.
CRITICAL System down or access prevented. Responded within 1 hour.
HIGH System access limited. Responded within 3 hours.
MEDIUM Function required today is unavailable or general support is required. Responded within a day.
LOW Enhancements or minor issues. Responded within 1 business week.
SCHEDULED EVENT Response varies in accordance to agreement between parties on a case-by-case basis.